Take your business to the next level

HAPPY CUSTOMERS

PEERS

BIZZES POWERED

Faircom provides high quality fibre internet to countless commercial companies and residents around the Western Cape.

We built our network from the ground up, inspired by the need for a high-quality fibre connection in several of the office blocks which were built and managed by our parent company, Faircape Group.

YOU HEARD
RIGHT,
NEXT LEVEL SERVICE.

One of the great advantages of being a Faircom commercial customer is that we are focused on providing the best possible connection to a select group of customers in a defined area.

The result is a highly personalised service with quick turn-around times and dedicated support when you need it. When you contact us (via email or phone) you will immediately be connected with a qualified network engineer who can assist you.

We provide our clients with managed routers so that you never have to worry about the technicalities of configuration and maintenance – it all stays in our capable hands.

At your request, we can provide statistics on your internal wireless bandwidth levels and latency directly from the router at any time.

Am I in a Faircom Internect Business Block?

NO DETOURS

We’re here for the long haul, so we built something that lasts.

Commerical priority support

Dedicated active fibre

Carrier grade equipment

Dual fibre paths to London

We built our own fibre network to ensure network

resilience
and quality

STATS FOR TECHIES

Some might call it magic, but we’re actually just a bunch of techies who are obsessed with fast, reliable internet and good service.

NO MIDDLE MAN

Faircom peers with all major providers in South Africa. This means there is no middle-man between you and the service you are trying to use. Unlike many other ISPs, we connect you directly to the source. Peering allows us to send your traffic across the shortest path, which lowers latency and increases speed.

REDUNTANT FIBRE PATHS

Faircom utilises two up-stream providers for redundant internet traffic paths. Both providers utilise multiple under-sea cables for redundancy and fast connections. We utilise redundant fibre paths from separate providers between Cape Town and Johannesburg to ensure uptime.

FROM CAPE TOWN TO
THE WORLD

Faircom has a physical presence in two of Cape Town’s main data centers, namely Teraco in Rondebosch and Internet Solutions in Bree Street. From these two data centers, we connect to other telecommunication and content providers, as well as the outside world.

NO SPLIT CABLES

Faircom is built on an Active Optical Network (AON) which has huge advantages over a GPON network. The benefits of AON outweigh the initial setup costs – and we are here for the long haul, so we’d like to build something that lasts. With AON, no cable is ever split. With GPON each cable can be split up to 128 times!

LITTLE ELECTRICAL
DOWNTIME

Our next generation fibre network connects to a commercial grade switching infrastructure in our node rooms.

All of our node rooms are powered by a UPS and battery bank to prevent electrical downtime due to Eskom or other mitigating circumstances.

A WORLD CLASS
CONNECTION

Faircom has a direct connection to the London Internet Exchange. This large data center is one of the biggest in the world. Utilising this connection Faircom can connect your business via peering directly to all major international companies that have no presence in South Africa.

Peers

CUSTOMERS

— BIZ FIBRE FAQs

Frequently
Asked Questions

What is peering?

Peering is a process by which 2 Internet networks connect and exchange traffic. This process allows them to directly hand off traffic between their customers (without having to pay a 3rd party to carry that traffic for them). We peer at both NapAfrica exchanges (in Cape Town and Johannesburg), as well as overseas at the London Internet Exchange.

What is shaping?

Shaping is a bandwidth management technique used on computer networks which delays some or all programs and their protocols to bring them into compliance with a desired traffic profile. We don’t shape at all because we believe in an open Internet society with no tampering to traffic by the Internet Service Provider (ISP).

What is FUP?

FUP stands for Fair Usage Policy. All ISPs have a FUP or an acceptable usage policy.  At Faircom, we don’t use our acceptable usage policy to limit or curb your uncapped data use in any way (most ISPs do), but there are still a few rules and regulations. 

This is because we have to uphold all South African laws and regulations around dangerous illegal activity. Read our acceptable usage policy for more information.

Who are your network providers?

  • Internect (our own world-class active fibre network)
  • Octotel
  • Frogfoot
  • Openserve

This allows us to provide our customers with the best service possible, no matter where you’re located.  

Why do you provide managed routers?

  • We can help support your issues, such as changing the Wifi password.
  • We keep the router up-to-date for security reasons.
  • We perform tests, such as throughput, latency and traceroutes, all without you needing to know what these mean or how to perform them yourselves.
  • Our staff are highly trained in the software that runs on the router. There are 100s of different brands/software out there. Rather chat to our staff for precise, excellent support.

Why do you provide managed routers?

  • We can help support your issues, such as changing the Wifi password.
  • We keep the router up-to-date for security reasons.
  • We perform tests, such as throughput, latency and traceroutes, all without you needing to know what these mean or how to perform them yourselves.
  • Our staff are highly trained in the software that runs on the router. There are 100s of different brands/software out there. Rather chat to our staff for precise, excellent support.

What is throttling?

Bandwidth throttling is the international slowing down or speeding up of an Internet service by an ISP. It’s a reactive measure employed in communication networks to regulate network traffic and minimise bandwidth congestion. We don’t throttle bandwidth. Instead, we ensure our network is upgraded at all times and has sufficient capacity above monthly traffic peaks, i.e. we promise to never slow you down!

What is latency?

In terms of networks, latency (usually measured in milliseconds as a round-trip delay) measures the time it takes for data to get to its destination. Simply put, it’s the time taken for information to get to its destination and back again. Why is this important? Because a computer that uses a TCP/IP network sends a limited amount of data to its destination and then waits for an acknowledgement to come back before sending more.

  • The time it takes for data to get anywhere from Cape Town to within Cape Town =  0-5 ms (ping* news24.com)
  • From Cape Town to Johannesburg = 20-25 ms (ping* google.co.za)
  • From Cape Town to London = 140-145 ms (ping* telegraph.co.uk)

*Ping = used to test reachability

Talk to Us

Emergency after hours contact number:

+27 21 815 5870

[email protected]

+27 21 815 5700 
[email protected]

6th Floor, The Terraces, 25 Protea Road, Claremont

Copyright ©2020 Faircape Communications.
All rights reserved.